About You’re Welcome - AccessWA

The You're Welcome AccessWA Initiative assists people with disability, their family and carers to find accurate and detailed access information. This information is necessary for people with disability to make decisions about which businesses, community services and facilities meet their access requirements.

People with disability place a high priority on business and community becoming more accessible, including the provision of appropriate customer service.


You’re Welcome - AccessWA aims to assist people with disability to access community life by:

  • providing detailed and accurate information about the accessibility of facilities and services
  • encouraging businesses and community organisations to make their services and facilities more accessible.


You're Welcome - AccessWA helps to create accessible communities by:

  • gathering detailed accurate access information
  • developing and maintaining a website to provide easy-to-obtain access information
  • providing practical written information and access awareness training to assist business and community groups to make their services more access friendly.


The Disability Services Commissions worked with local government and other key stakeholders to develop You’re Welcome - AccessWA.

Representitives included:
  • City of Perth and the City of Perth Access Working Group
  • Ministerial Advisory Council on Disability
  • People With Disabilities WA (Inc)
  • NICAN (WA)
  • National Disability Services WA (NDS)
  • Tourism Western Australia
  • Western Australian Local Government Association (WALGA).

Business and community groups

You’re Welcome - AccessWA is implemented through partnerships with the Disability Services Commission.

Accurate access information development includes training and support in the use of specifically designed You’re Welcome - AccessWA access checklists and reporting templates.

More than 2,000 businesses and community groups participate in You're Welcome - AccessWA and have their access information posted on this website.

Through partnerships with the Disability Services Commission, businesses and community organisations can use You're Welcome - AccessWA resources to improve access.

The Commission encourages business and community groups to welcome customers with disability by providing customer service information, including DVDs.

Local government and other partners

There are currently 45 local government You're Welcome - AccessWA partners.These public authorities gather access information about facilities and services in their local areas.

The Department of Environment and Conservation and the Rottnest Island Authority are also You're Welcome - AccessWA partners, and are responsible for areas not covered by a local government.

Local government partners

State Reference Network

The You’re Welcome - AccessWA State Reference Network comprises representatives of key stakeholders from the disability, community and tourism sectors. The network guides, supports and promotes the You're Welcome initiative throughout Western Australia.

Members of the You’re Welcome - AccessWA State Reference Network include:
  • Disability Services Commission (Chair)
  • Western Australian Local Government Association (WALGA)
  • Ministerial Advisory Council on Disability
  • Department for Communities (Active Ageing)
  • Council for the Ageing
  • City of Perth
  • Tourism Western Australia
  • Visitor Centre Association of WA
  • People With Disabilities WA (Inc)
  • National Disability Services WA (NDS)
  • Department of Environment and Conservation
  • Volunteering WA
  • Rottnest Island Authority.